Returns Policy

Returns Policy.

Returning your product because it’s not wanted;

If you decide you do not want to keep your product then you can return it within 35 days of your delivery date. The item must not be used and must be ‘as new’ with all original packaging and accessories when returned to us. Small goods are returned at your expense, large goods can be arranged for collection if requested through the returns contact form. Refunds will be made within 10 working days for the product to your original payment method. (If you wish to return a product for any reason please complete and submit the returns form.)


If any items were damaged during delivery, please let us know straight away (within 24hours).If the items are visibly damaged on receipt, please refuse the goods. If you discover the goods are damaged on opening within 24hours please contact us where we will make arrangements for the collection of the goods, once we receive the goods complete with accessories and packaging we will send a replacement free of charge. 

Faulty items;

If your product is faulty or develops a fault within 30 days of purchase we will arrange collection of your product from any UK mainland address. Once we have received your product we will check and confirm the fault and if faulty we will issue a replacement or refund. Please note the goods must be returned in it’s original packaging with all accessories and proof of purchase. If a product is found not to be faulty it will be returned as received.

If you wish to return a product for any reason please complete and submit the returns form, please note we will contact you by email within 1 working day of receiving your returns form to facilitate your request. 

This returns policy does not affect your statutory rights. 



Please see the Warranty Cover for all Avtex products.