Avtex Ltd Products

Warranty;

Please see the Warranty Cover for all Avtex products.

 

TentBox Products

Totalcool Products

Refund Policy

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in its original packaging.
Your item needs to have a receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

To initiate a return you must fill out our returns form, and a member of staff will get back to you within 1 working day.

2 Year Manufacturers Warranty

The warranty covers any defect attributable to a manufacturing or assembly fault from the first day of the purchase. The warranty covers all parts and labour for two years.

N.B. This warranty does not cover any defect that is due to misuse or abuse during the operation, handling, transportation, or storage of the products.

To request warranty service, the end user must contact Totalcool warranty department on a Monday to Friday during our normal working hours on 01200 423109 or via email to warranty@totalcool.co.uk.

At weekends or Bank Holidays, the first point of contact could be the retail outlet where the purchase was originally made; if the dealer cannot rectify the fault, then they will respectfully ask their customer to contact Totalcool when the office re-opens

If any warranty issue cannot be resolved by the initial phone contact with the end user, Totalcool will arrange the collection of the faulty product, carry out the appropriate repair work and return the item to its owner. The remainder of the 2-year warranty period will remain in place. This process should take no more than one week, although we endeavour to do this in just a few days.

If the product cannot be repaired, a replacement unit will be sent by Totalcool to the end user.

In exceptional circumstances where the customer requests an immediate resolution for a faulty product within its 2-year warranty period, for example, they are going camping the next day, but their Totalfreeze will not switch on, Totalcool will, in this instance, authorise a direct swap of new for old from the dealer stock.

If Totalcool are closed, in this rare moment of crisis for the end user, then Totalcool authorises the dealer to decide on the need for an immediate new for old swap, providing that the retailer informs Totalcool of the circumstances at the first available opportunity (normally on the first day that the Totalcool warranty department reopens).

Any unauthorised returns outside of those described above will not be accepted and will be returned to the sender at his/her expense.

Totalcool owns all parts removed from repaired products, we reserve the right to use new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.

When Totalcool repairs or replaces a product, its warranty term is only the remainder of the original 2-year warranty from the date of the original purchase by the end user.

 

Oru Kayak Products

Return Policy

Aim Outdoors gladly accepts returns within 30 days of your order being delivered. Items must be unused, unopened in original packaging, and have been purchased directly from www.aimoutdoors.co.uk to be eligible.  Any used products or missing items may result in the return being declined.

For small goods, return shipping costs will be at your expense, while we can arrange collection for large goods through the Returns Form here.

Once we receive returned items, Aim Outdoors will issue a refund to the original payment method.

In the rare event that you receive a faulty or damaged product, please contact us at returns@aimoutdoors.co.uk. Depending on the nature of the issue, we will either arrange for collection of the product or facilitate a swap. Our goal is to ensure your complete satisfaction, and we will work with you to determine the best course of action.

Warranty Claims

We stand behind the quality of Oru Kayak products. All Oru Kayak products come with a 3-year manufacturer warranty. To claim this warranty, you must register your warranty within 30 days of your receipt here. For more detailed information on our warranty coverage, please refer to the warranty policy here.

 

Purpleline Products (Kojack and Fullstop)

Return Policy

Aim Outdoors gladly accepts returns within 30 days of your order being delivered. Items must be unused, unopened in original packaging, and have been purchased directly from www.aimoutdoors.co.uk to be eligible.  Any used products or missing items may result in the return being declined. For small goods, return shipping costs will be at your expense, while we can arrange collection for large goods through the Returns Form here. Once we receive returned items, Aim Outdoors will issue a refund to the original payment method.

Single items from Kits and Bundles may not be returned individually. If you purchased a bundle or kit and are seeking a refund, the entire set of items must be shipped back in full, intact, and in original packaging.

In the rare event that you receive a faulty or damaged product, please contact us at returns@aimoutdoors.co.uk. Depending on the nature of the issue, we will either arrange for the collection of the product or facilitate a swap. Our goal is to ensure your complete satisfaction, and we will work with you to determine the best course of action.

Warranty Claims

We stand behind the quality of Purpleline products. All Purpleline products come with a 5-year manufacturer warranty. To activate this warranty, you must register your Warranty here.

If you are seeking a refund or return due to a product malfunction or issue, please contact the customer service team at returns@aimoutdoors.co.uk to see if you may be eligible for warranty support. 

Cobalt Products

WARRANTY INFORMATION

Cobalt offer a 12 month* warranty on our scooter and bike models against manufacturing defects from the date of purchase. The warranty will cover all costs including labour as well as spare parts required to repair the scooter. The remaining warranty period can be transferred to a new owner providing the original proof of purchase is presented. Proof of purchase is required for reference when making enquiries on the warranty.

Please note consumable items are not covered by the warranty. These include: tyres, inner tubes, rubber foot rest, handlebar grips, brake cables and brake pads.

 The warranty does not cover parts submitted for repair that demonstrate signs of misuse, damage or handling that is contrary to the instructions set out in the manual. Any modifications or disassembly of the scooter, including the software, will invalidate the warranty.

If you have any questions or issues please contact support@cobaltev.com 

*The battery has a 6 month warranty.

Click here to register your product.

JetBoil Products

RETURNS POLICY

You may return any new and unused product to us within 30 days of delivery for a refund of its purchase price. Items should be returned in their original packaging, unworn, and with all swing-tickets still attached. The cost of returning any item to us via our online returns portal is subsidised but not covered by Jetboil and, as such, will be deducted from the value of your return goods*.

We can only accept returns that are sent via our online returns portal or returns@aimoutdoors.co.uk. Please retain your proof of purchase and your proof of postage. We are not responsible for items lost or delayed on their way back to us, but by using the returns portal we hope to minimise the chance of this happening and thereby save headaches for both of us. In the event of a lost returns parcel, you, as the sender, are responsible for processing any claim.

Unfortunately, we are not able to process exchanges online. Should the item not be suitable, please return it via our returns form so we can refund your initial purchase. You will then need to place a new order.

*In the event that a product is supplied in error, is found to be faulty immediately upon receipt or is not as described, Aim Outdoors will provide a full refund, including the cost of return shipping.

Please handle any product you receive from us with care. In the event you wish to return a product to us which is subsequently found to not be in a fully re-saleable condition, we reserve the right to deduct an appropriate amount from any refund.

Should you have a query relating to returning an item, please email: returns@aimoutdoors.co.uk

Warranty Claims

Jetboil products have a 1-year limited warranty. Should the product not function properly under normal use within 1 year of purchase, contact the dealer or Jetboil for return process information. Jetboil alone will determine if the problem is covered by this warranty.

If you are seeking a refund or return due to a product malfunction or issue, please contact the customer service team at returns@aimoutdoors.co.uk to see if you may be eligible for warranty support. Do not modify the appliance. Modification of the product and/or using the product not in accordance with the instructions and recommended use may be hazardous and will void the warranty. Jetboil products must only be serviced by an authorised person. 

 

BioLite Products

Return Policy

BioLite gladly accepts returns within 30 days of your order being delivered. Items must be unused, unopened in original packaging, and have been purchased directly from www.aimoutdoors.co.uk to be eligible for a return.  Any used products or missing items may result in the return being declined. Aim Outdoors does not cover return shipping costs. Once we receive returned items, Aim Outdoors will issue a refund to the original payment method.

Single items from Kits and Bundles may not be returned individually. If you purchased a bundle or kit and are seeking a refund, the entire set of items must be shipped back in full, intact, and in original packaging.

Warranty Claims

BioLite, Inc. (“BioLite”) warrants that BioLite Products (the “Product”) will be free from defects in workmanship and materials under normal use for a period of one (1) year from the original purchase date (“Limited Warranty Period”) or two (2) years for SolarHome 620. To read more on the Warranty Claims for Biolite products please click here.

If you are seeking a refund or return due to a product malfunction or issue, please contact the customer service team at returns@aimoutdoors.co.uk to see if you may be eligible for warranty support. To expedite your experience, please ensure all of your BioLite products are registered for their free warranty protection at https://www.bioliteenergy.com/pages/warranty

Ruff and Tumble Products

Returns Policy

We will happily refund or exchange any item purchased from Ruff and Tumble within 60 days of receipt unless that item has been personalised.
Returned goods must be unused and unwashed.

What do I do if an item doesn’t fit or I don’t like the colour?

For UK customers please return it to us within 60 days. For International customers please return it to us within 40 days. Returned goods must be unused. Goods will be refunded by the method you used to pay for your order. This may take up to 14 working days to appear as cleared funds.

What do I do if an item is faulty when it’s delivered?

Use the returns link here to return your order. Please include a photo showing the fault.

1. If you request a refund we will refund you by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested a replacement we will despatch within 7 working days.

Are there charges to return items?

• YES – UK orders using the Collect+ label provided will be charged £2.95 for the return. Or you can request a Royal Mail tracked returns label which will also be charged at £2.95. Faulty returned items will not be charged the return fee.
• If sending back to us using your own method, please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
• Original shipping charges are non-refundable
• International Orders – we recommend that these are returned to us using a tracked service such as DHL Express, UPS or Fedex.

We aim to process all returns within 7 working days.

What happens if Ruff and Tumble are out of stock on replacement?

If you paid for order by card – we will refund your card (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.

International Returns

Customers outside of the UK must follow the instructions above along with our standard returns procedures. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS

 

Garmin Products

Return Policy

Aim Outdoors gladly accepts returns within 30 days of your order being delivered. Items must be unused, unopened in original packaging, and have been purchased directly from www.aimoutdoors.co.uk to be eligible.  Any used products or missing items may result in the return being declined. 

For small goods, return shipping costs will be at your expense, while we can arrange collection for large goods through the Returns Form here.

Once we receive returned items, Aim Outdoors will issue a refund to the original payment method.

In the rare event that you receive a faulty or damaged product, please contact us at returns@aimoutdoors.co.uk. Depending on the nature of the issue, we will either arrange for the collection of the product or facilitate a swap. Our goal is to ensure your complete satisfaction, and we will work with you to determine the best course of action.

Warranty Claims

We stand behind the quality of Garmin products. All Garmin products come with a 2 year manufacturer warranty. For more detailed information on our warranty coverage, please refer to our warranty policy here.

If you are seeking a refund or return due to a product malfunction or issue, please contact the customer service team at returns@aimoutdoors.co.uk to see if you may be eligible for warranty support.

 

Dometic Products

Return Policy

Your satisfaction is important to us. If you decide that the product is not suitable for your needs, you can return it within 30 days of the purchase date. Please ensure that the returned items are unused and in their original packaging. For small goods, return shipping costs will be at your expense, while we can arrange collection for large goods through the Returns Form here. All requests for returns must be made in accordance with Dometic Terms and Conditions here. 

In the rare event that you receive a faulty or damaged product, please contact us at returns@aimoutdoors.co.uk Depending on the nature of the issue, we will either arrange for the collection of the product or facilitate a swap. Our goal is to ensure your complete satisfaction, and we will work with you to determine the best course of action.

Warranty Claims

We stand behind the quality of Dometic products. All Dometic products come with a 2-year manufacturer warranty. For more detailed information on our warranty coverage, please contact our customer service team at returns@aimoutdoors.co.uk or view the Warranty coverage here.

If you are seeking a refund or return due to a product malfunction or issue, please contact the customer service team at returns@aimoutdoors.co.uk to see if you may be eligible for warranty support.