TentBox CoolBag

Delivery:

At Aim Outdoors, we work closely with our suppliers to ensure a wide range of Tentbox products are available to you. To streamline the delivery process, most orders will be dispatched directly from our supplier’s warehouses. Rest assured; this will not cause any delays in receiving your order when placed through our website. On each product page, you will find an estimated despatch date to provide you with an indication of when the product is expected to be ready for shipment. To offer you added convenience, Tentbox products are dispatched with FREE delivery.

Returns:

Your satisfaction is important to us. If you decide that the product is not suitable for your needs, you can return it within 30 days of the delivery date. Please ensure that the returned items are unused and in their original packaging. For small goods, return shipping costs will be at your expense. If you are returning a Tentbox, we will arrange the collection for you using our delivery partner. The collection cost of £75 will be deducted from your refund. Using our Returns Form, you can arrange for the return of goods here. For more information, please see our Returns Policy here.

In the rare event that you receive a faulty or damaged product, please contact us at returns@aimoutdoors.co.uk. Depending on the nature of the issue, we will either arrange for collection of the product or facilitate a swap. Our goal is to ensure your complete satisfaction, and we will work with you to determine the best course of action.

Warranty:

We stand behind the quality of Tentbox products. All Tentbox products come with a 2-year manufacturer’s warranty. For Products in the roof tent category, we offer an additional 3-year extended warranty for defective materials and workmanship, provided such defects arise during normal use conditions and provided the Products have only been used as intended. For more detailed information on our warranty coverage, please refer to our warranty policy here.

At Aim Outdoors, we are committed to delivering excellent service and ensuring a smooth shopping experience. If you have any further questions or require assistance, please don’t hesitate to contact us at info@aimoutdoors.co.uk, or via our contact form here.